SMS Consent Flow

Last updated: October 6, 2026 · IVR script version 2026-10-06-ivr-v2

This page documents the transactional/service-request SMS opt-in used by Job Lead Recovery when a participating business misses an inbound voice call. A voice call by itself does not enroll the caller in automated SMS.

Missed-call flow

1. Caller contacts the business.
The call is routed to the business's configured forwarding number.

2. If the business does not answer, the caller is offered an optional SMS choice.
The caller may press 1 to consent, press 2 to decline, or hang up.

3. SMS is sent only after affirmative consent.
If the caller presses 1, Job Lead Recovery records the consent event before sending the first recovery SMS. If the caller presses 2, provides no input, or hangs up, no automated recovery SMS is sent.

4. Valid consent can be remembered for the same business and program.
After a caller explicitly opts in to the service-request SMS program, later service requests they initiate with that same business may use the stored consent without repeating the IVR prompt. A later STOP or other recorded revocation overrides stored consent.

5. Consent stays limited to service-request messaging.
The messages concern service inquiries the caller initiates with that business, requested follow-up, qualification and booking-related conversation. They are not an enrollment in unrelated marketing.

Exact IVR disclosure

“Sorry we missed your call to [Business Name]. If you would like automated text messages from [Business Name] about service requests you initiate with this business, including follow-up and replies, press 1. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to opt out. Terms and privacy are available at job lead recovery dot com. Consent is optional. To decline text messages, press 2 or hang up.”

Consent evidence retained

For an affirmative IVR opt-in, Job Lead Recovery records the recipient phone number, participating business, timestamp, call identifier, DTMF choice, consent method, message subject, program identifier, script version and the disclosure text presented at the time of consent. When valid stored consent is reused, that reuse is logged with a reference to the original consent. Declined, no-input and opt-out outcomes prevent reuse.

Initial confirmation/service message

“Hi, this is [Business Name]. You asked to receive texts about your service request after your missed call. What can we help you with? Message frequency varies. Msg & data rates may apply. Reply HELP for help or STOP to opt out.”

Opt-out and help

Recipients can reply STOP to opt out. Supported opt-out requests are placed on a suppression list and pending automated follow-ups are cancelled. Recipients can reply HELP for assistance. Message frequency varies with the active service-request conversation.

Related policies

Messaging Terms · Terms of Service · Privacy Policy